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Georgie & Simon answer some of your most common questions...
Will the furniture fit?Before you order, please remember to check whether the furniture you want will physically fit in your home! We'd urge you to get the measure of doors, narrow halls and stairways or awkward access routes before you order larger items. Our delivery teams do a sterling job but if it won't fit, they won't force it!
How precise are the dimensions?All our dimensions are in centimetres and in the order: Width x Depth x Height. Because so much of our furniture is handmade, measurements may vary by up to 2cm either way. Our soft furnishings are also largely handmade and, because of their uniqueness, are subject to some size variation. On a rare occasion, we may have to alter the specifications of our products but we will let you know about any changes before we finalise and dispatch your order.
Will my furniture match?We'll happily send you a free wood sample so you can see how well it harmonises with your existing furniture in grain, finish and colour. Just call us on 0845 460 3122 (local rate call).
Are the colours I see on my screen accurate?The colours of our hardwoods do vary by their very nature. So do our soft furnishings which are created using natural dyes. Your monitor, graphics card and lighting may also alter the colours a bit. We do our best but we can't guarantee an exact match.
How do I care for my furniture?Wax your furniture occasionally with Mylands Antique Mahogany Wax which helps protect, develop and deepen the lustre of the grain. Click here to watch our short video on furniture care.
Avoid direct sunlight: As with any solid wood item, it's wise to avoid direct sunlight or heat sources as they may cause movement or cracking of the wood.
Keep mats & coasters handy: Because our furniture is traditionally waxed (not lacquered or varnished), heat and liquids may cause a bloom or ring marks to appear. Keep a supply of coasters handy. We have perfectly matched Wooden Flower Coasters in our accessories range.
If you should get a ring mark on your hardwood furniture, click here and we'll show you how to remove it in moments.
Are the home accessories fair trade too?Around 90% of them are and we're working on the rest. As well as all the products we source from our friends in India, we have a select group of UK-based suppliers who operate fair trade policies and like us, are recognized by BAFTS.
How should I look after my soft furnishings?Because many of our rugs, cushions and accessories are bright with beads, colour and sparkle, we’ve put any special care instructions on the product page. All our other textiles are machine washable on a cool setting, under 40°C. Please be aware of possible dye transfer between dark fabric and pale carpets or sofas.